Support & Complaints Guidance

Market-result issues

Use the dispute control on the relevant market if it is available to you and the displayed deadline has not passed. Include a clear explanation and relevant evidence. A chat message, public post or message to a streamer is not an in-app dispute and does not pause a deadline. The Market Rules page explains the actual eligibility, threshold and admin review mechanism.

Prepare a useful report

Keep the market identifier or URL, your Kick username, the time of the issue, the displayed criteria, relevant screenshots and the correction you are seeking. Do not publish private information about others or send passwords, session cookies, OAuth tokens or unnecessary identity documents.

General email reports and support

The designated public support address is [email protected]. Use this address for account/access problems, market complaints, streamer/moderator misconduct, suspected manipulation, fraud or collusion, and urgent concerns about Between. A report can be sent after the in-app dispute deadline. Email does not suspend a deadline, automatically trigger a refund or reopen a finalized market.

There is no general complaint form, formal ticket system, live chat, automated email acknowledgment, staffed support department or guaranteed resolution time in this release. For a display or access problem, note the page and error and check whether your Kick session is active. Signing out and in does not reverse a prediction or change a deadline. For a Kick-specific issue, use Kick’s own support channels.

Privacy inquiries and requests

Use the designated privacy address [email protected], for personal-information access, correction, deletion, portability inquiries, applicable objections or opt-outs, appeals, privacy questions and potential personal-data incidents. State your request and the account reference; the rights and exceptions that apply need assessment. Do not send sensitive information or unnecessary identity documents with an initial email, or assume a streamer handles these requests.

A reviewed Privacy Policy and legally necessary operator/officer disclosures remain pending. An email address alone does not establish Quebec Law 25, PIPEDA, US privacy-law or GDPR compliance. This guidance does not restrict contacting an appropriate authority or seeking independent advice, and does not waive mandatory rights.